Triage.
Routes by acuity.

Clinical triage is high-judgment work that doesn’t scale — the same nurse listening to chest pain at 4pm is also fielding refill requests at 4:01pm. Spriggan runs the symptom check against your protocols, routes high-acuity to a clinician immediately, books low-acuity into an appropriate slot, and answers the can-be-answered ones directly.

Every triage decision is auditable. The protocol used, the answers captured, the route taken, and the clinician confirmation are all logged for chart and QA.