Patient messaging.
Two-way, on every channel.
Reminders, confirmations, prep instructions, follow-ups, document delivery — voice for patients who prefer phone, SMS for the rest, email for forms. Two-way. Read receipts. Routed back to a human only when needed.
§ Why it matters
Most clinics use a one-way text reminder tool and call it patient messaging. Spriggan handles every outbound channel and every inbound reply, on the channel the patient actually uses — voice for the 75-year-olds, SMS for everyone else, email when there’s a form to sign.
Document delivery is included: after-visit summaries, work notes, prescriptions, prior-auth approvals — sent on the right channel, signed by the right person, tracked back to the chart automatically.
§ Spec sheet
ChannelsVoice · SMS · Email
Two-waynative
Document deliveryAVS · Rx · forms · work notes
Signaturesnative
ComplianceTCPA · HIPAA
Auditevery message
§ Also under Back office